What is acd meaning?

ACD stands for "Automatic Call Distribution." It is a telephone system feature often used in call centers and customer service departments to handle a large volume of incoming calls efficiently. The ACD system routes incoming calls to specific agents or departments based on predetermined rules and criteria, such as availability, language, and expertise. This ensures that callers are connected to the most appropriate agent quickly, minimizing wait times and improving customer satisfaction. ACD systems can also provide real-time analytics and reporting on call volumes, agent performance, and other key metrics to help managers optimize call center operations.